What to Do When Byju’s Does Not Respond to Your Cancellation Request

If you have sent an email to Byju’s for cancellation and have not received a response, it can be frustrating and concerning. Here are several steps you can take to handle the situation effectively.

Check Spam/Junk Folder

Sometimes, important emails can end up in your spam or junk folder. Make sure to check there to ensure you haven't missed any responses from Byju’s.

Follow Up

If you haven't received a response within a reasonable timeframe - typically 3-5 business days - consider sending a follow-up email. Be polite and reference your original email. This shows your professionalism and persistence.

Contact Customer Support

Look for alternative contact methods such as a customer support phone number or live chat option on their website. Companies often respond faster to inquiries made through these channels.

Reach Out via Social Media

Consider reaching out to Byju’s on social media platforms like Twitter or Facebook. Companies often respond faster to public inquiries. Be sure to have your evidence handy as proof of your communication.

Document Everything

Keep records of all your communications. This includes the dates, times, and any relevant details. Having a verifiable record can be very useful if you need to escalate the issue further.

Escalate the Issue

If you still don’t receive a response, try looking for a higher-level contact within the company such as a manager or supervisor. Alternatively, check if they have a formal complaint process. This demonstrates that you have put in the effort to resolve the issue internally.

Seek Consumer Protection

If the issue remains unresolved, you may want to reach out to a consumer protection agency in your area or file a complaint. This is a more formal step thatAdd comma after “area” to improve readability. useful if the situation doesn't improve even after taking the initial steps.

Consider Legal Advice

As a last resort, consider seeking legal advice. This is especially important if you are facing significant issues related to billing or contract terms. A lawsuit or legal notice could prompt Byju’s to take your complaint more seriously.

Public Evidence

Make sure you have public evidence of bringing the issue to their attention. This includes screenshots of emails, social media posts, and any other relevant documentation. Having this evidence can deter Byju’s from ignoring your complaints.

Real-Life Examples

There are unfortunate examples where Byju’s has ignored calls from parents seeking refunds for weeks, only to quickly resolve the issue upon a lawyer's intervention. Here are a couple of cases:

Pradeep Poonia and Anirudh Malpani: Poonia was a vocal critic, and when Malpani, a seasoned investor, joined the fray, the issue was quickly resolved. They claimed it was just a huge misunderstanding, blaming it on the staff. Parental Inactivity: Sometimes, Byju’s would contact parents on social media, providing their mobile numbers, and asking them to delete negative comments. This suggests they may be more responsive when directly contacted, especially through public channels.

It’s important to remain calm and persistent throughout the process. Your hard-earned money deserves fair treatment, and taking these steps can help ensure you receive the resolution you need.