The Dual Nature of Working in a Library: Insights and Experiences
Working in a library can be a fulfilling and dynamic career choice, offering a unique combination of community service, customer interaction, and personal growth. However, as a former student librarian and professional staff member, my experiences paint a complex picture. While many libraries provide a supportive and enriching environment, challenges such as budget constraints and changes in technology can create significant obstacles. In this article, we will explore the rewarding and daunting aspects of working in a library.
Working at a Library: An Overview
Libraries are more than just quiet, tranquil spaces. They serve as community hubs, hosting a myriad of events and programs that cater to diverse age groups. The role of a librarian involves a variety of responsibilities ranging from customer service and cataloging to programming and managing technical systems. This diversity keeps the job interesting and engaging, making it a rewarding career for those who enjoy helping others and organizing information.
Responsibilities and Skills Required
Customer Service: Librarians play a crucial role in assisting patrons with their inquiries. This includes guiding them to find the right resources, offering information, and ensuring their needs are met. Strong interpersonal skills are essential for effective communication with both patrons and colleagues. Librarians must also be meticulous in their organizational skills, managing and organizing books and materials efficiently. Familiarity with library management systems and digital resources is increasingly important as libraries embrace technological advancements.
The Challenges Faced in Libraries
Budget Constraints: Many libraries face funding issues, which can affect the availability of resources and staffing levels. Limited budgets can result in fewer books, outdated materials, and reduced services. Librarians must often find creative ways to stretch their resources and prioritize their responsibilities.
Adapting to Changing Technology: Libraries are evolving to meet the changing needs of patrons. This requires librarians to stay updated with new technologies and digital resources. Libraries now offer online databases, e-books, and digital archives, which can be overwhelming for both new and experienced staff. The ability to adapt quickly and effectively is crucial in this rapidly changing landscape.
Insights from a Former Librarian
During my time as a student librarian, I gained valuable experience and insight into the challenges of working in a library. One of the most significant aspects of my role was being responsible for checking bags of students leaving the library, issuing and discharging books, and repairing worn or torn books. This involved maintaining a quiet and orderly environment to ensure a pleasant working atmosphere.
During quieter periods, we could enjoy playing board games in our exclusive Librarians’ Room, providing a comforting break from the routine. However, my passion for the role ultimately led me to seek librarianship as a profession, only to realize the harsh realities of my decision. I encountered numerous challenges that made the job more painful than fulfilling.
Lack of Respect and Rules: One of the most significant issues I faced was the lack of respect patrons had for library rules. They would eat, drink, and use their mobile phones in the library, even trying to access confidential data without proper identification. On one occasion, a member of the public was even arrested for downloading lewd child porn on our public terminals. Such behavior challenged the sanctity of a library environment.
Nasty Staff Dynamics: The staff within the library were not a friendly bunch. Younger individuals would often change rules and procedures, then try to dictate how more experienced staff should conduct their work. When the senior staff ignored them, these newcomers complained to management, causing conflicts and putting librarians in hot water.
Incompetent Management: Managing staff and resources effectively is crucial in a library. However, the management was often incompetent. They frequently changed rules and procedures, leading to confusion and a lack of consistency. This made it difficult for staff to understand their roles and responsibilities from week to week. Management failed to establish a clear and sustainable policy.
Huge Turnover: The high staff turnover was another significant issue. Over the four years I worked in a library, I saw numerous staff members come and go. Those who remained were often so stressed that they had to take extended leave for stress and depression.
The Library as a Joke: Despite being a valuable resource for the local community, the library's material and programs often fell short of expectations. Instead of stockpiling relevant and up-to-date non-fiction books, the library's shelves were filled with second-rate novels, videos, and DVDs. Programs for children were mere entertainment rather than educational or informative. This disjointed approach to maintaining the library's resource quality and program offerings was alarming.
Conclusion
Working in a library is not without its challenges, as my experiences have shown. While the role involves providing a valuable service to the community, the daily struggles with budget constraints, technology changes, and staff dynamics can be overwhelming. However, for those passionate about serving others and organizing information, the rewards of making a meaningful impact through a career in librarianship can be immense. Libraries play a critical role in education and information access, and investing in their development can have a profound positive effect.