DHL UK: What Happens After Two Failed Delivery Attempts
In the UK, DHL Express has a specific protocol for packages that fail to be delivered on two tries. Often, after two failed delivery attempts, what happens next can be a point of concern for recipients. This article delves into the process and what options recipients have.
Typical Procedures After Two Failed Delivery Attempts
When DHL Express makes two failed delivery attempts in the UK, they typically do not attempt a third delivery. Instead, the package is usually returned to the sender. However, DHL may leave a notification for the recipient, providing options for rescheduling the delivery or arranging to pick up the package from a local service point.
Leaving a Notice for Recipients
When DHL leaves a notice at your door informing you about the failed delivery attempt, it often includes the option to arrange for collection from a local service centre. This notice usually specifies a go-back date; if you do not pick up the package before this date, DHL will indeed return it to the sender. Therefore, if you want or need the package, make sure to act promptly and collect it from the service centre.
For example, if the notice states, 'We will take this package back to our office. You can make arrangements to collect it from there.' It means that if you do not collect it before the specified date, the package will be returned to the sender.
Alternative Options for Recipients
If you are at home and cannot answer the door during the delivery attempts, or if you are unavailable for pickup, DHL may attempt to contact you using the phone number or email address provided on the package. However, if they are unable to contact you after these attempts, they will engage in further steps.
Online Detection and Contacting the Shipper
After failing to contact you, DHL may use online methods to locate you or your address. They will then try to contact the shipper for further instructions. If unable to do so, DHL will follow the shipper's guidance on what to do with the package. Usually, the package is held locally for a few days and then either returned or destroyed, in accordance with the shipper's instructions.
The ultimate decision on what happens to the package lies with the shipper, as they are DHL's paying customer and have the authority to dictate the fate of the package.
Conclusion
In the event of two failed delivery attempts in the UK, DHL follows a structured process to ensure that packages are either successfully delivered or returned to the sender. It is crucial for recipients to stay informed and responsive, either by checking their tracking information or by contacting DHL directly for specific details regarding their shipment.
Understanding the DHL protocol for failed deliveries can help recipients make informed decisions and avoid unnecessary returns or losses. By being proactive and promptly picking up delivered packages or making delivery arrangements, recipients can ensure that their packages are not lost or returned to the sender.